We want you to be totally satisfied with the products you have purchased from us. We are committed to providing excellent service and outstanding products and if you have received Hamilton & Young products with which you are not entirely happy we will do everything possible to rectify the situation.
Prices for jewellery shown on our website include the cost of a chain and/or gift box, unless specified otherwise. E & O E*
Ordering and Payment
We take payment at the time of order, not necessarily the time of dispatch. This is to ensure your information is handled safely. Payments are processed securely and no card details are stored on our server. No order is accepted by Hamilton & Young until it has been checked and approved. If there is a problem we will email you within three working days.
The purchaser may incur additional import duties and custom charges levied by local customs against orders dispatched to addresses outside the United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and we cannot predict if they will be charged or influence if and how they may be levied
With an exception of bespoke engraved items, we endeavour to ship all orders within 48 hours of receipt. You will receive an email from us confirming that your order has shipped. Orders within the UK shipped Royal Mail First Class can usually be expected within 1-2 working days. On orders shipped outwith the UK by Royal Mail Airmail, delivery times will vary depending on the country shipped to, but a shipment to North America will typically take 7-10 days and to Australia/New Zealand 10-14 days. We can accept no liability for delays caused by local customs authorities.
Returns, Exchanges and Cancellations
We want you to be absolutely delighted with all your Hamilton & Young purchases. If for any reason you are not completely satisfied, we can offer no hassle refunds and exchanges.
Simply return your purchases to us within 14 days of receipt, clearly stating that you would like a refund. We will then reimburse the full value of the returned goods, less any original delivery charges. The cost of returning goods to us for refund is the responsibility of the purchaser. This is conditional on the return of goods in their original packaging and in good condition. We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.
Simply return your purchases to us within 14 days of receipt. We will then despatch replacement goods straight away. A re-delivery charge (at our standard rates) will apply. This is conditional on the return of goods in their original packaging and in good condition.
You can cancel an order by emailing email@example.com quoting your Hamilton & Young order number. If you have already been sent an email confirming despatch, it will not be possible to cancel your order.
These Terms and Conditions of sale do not affect your statutory rights.
Any dispute to be governed by Scottish Law. "Hamilton & Young" is a trademark of Hamilton & Young in the UK and other countries.
Hamilton & Young is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in compliance with the current UK Data Protection Act.
We collect information about you by asking you to enter personal details into online forms. This information is necessary for us to process your order accurately and efficiently and provide you with the best service possible. We will provide you with full details of any data we store about you on request. Your personal data is protected from access by unauthorised parties. We always operate an 'opt-in' policy when collecting data and never assume consent. If we contact you by email, our emails will always include an option to ‘unsubscribe’.
Cookies are used only to keep track of the contents of your shopping basket.
Getting access to your data or changing your consent
Hamilton & Young is registered as a Data Controller with the Data Protection Registrar. If at any time you wish to view the personal data we have stored about you or you want to withdraw previously given consent for any reason, please contact firstname.lastname@example.org
Trademarks, Copyrights, and other Intellectual Property Rights
“Hamilton & Young”, along with it's products, images, design logos, and other marks that may appear on this web site are trademarks of Hamilton & Young in the United Kingdom and other countries. You may not copy, reproduce, republish, distribute, modify or use the trademarks in any manner without our express written permission. The names of other companies and products mentioned herein may also be the trademarks of their respective owners. Any infringement of these rights will be pursued vigorously.
The entire content on this web site (including, but not limited to, design, images, text, graphics, links, computer code, and other content and material) is copyrighted under the United Kingdom and other copyright laws and is the property of Hamilton & Young.
* Errors and Omissions Excluded
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